kornelia

handmade jewelry

Shipping & Returns

 

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Or ask me how long it will take to prepare the item(s) you want before placing the order. 

Shipping Local / International

In Mechelen : eco koeriers of per fiets door mezelf!

Shipping in Belgium en EU by Bpost / DPD / PostNL

Always with a tracking number!

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payments

We accept payments with (payment via Stripe):

  • Visa, Mastercard and American Express payments from customers worldwide.

  • Bancontact (for customers from Belgium)

  • iDEAL (enables customers in the Netherlands to pay directly via online payouts from their bank account. Customers are redirected to their bank's payment page to log in and approve payments)

  • SOFORT (enables customers in Austria, Germany, and Belgium to pay via direct online payouts from their bank accounts. Customers log into SOFORT's payment page to approve payments)

Returns

I gladly accept returns and exchanges:

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations:

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders (for example: jewelry with personalized engraving or rings custom made in your size)

  • Items on sale

The customer is responsible for return-costs. 

Privacy Policies

What data might be collected?

kornelia can collect your information, for example because you fill out one of the contact forms on this website or you place an order or subscribe to our newsletter.

What kind of information might be collected:

  • your name

  • your address

  • your e-mail adress

  • your phone number

  • your IP-adress

Why does kornelia need this information?

  • to contact customers about an order they placed

  • to be able to fulfill orders

  • to respond to questions someone has send in via a form on the kornelia website

How long does kornelia keep your information?

kornelia keeps your personal information only as long as needed to complete orders/write an answer, unless you sign up for the newsletter, than your name and e-mail adres will stay in our e-mail list.

Sharing with others

kornelia ONLY shares your personal information when needed to complete an agreement (for example with a shipping company to ship the order).

Website traffic

On the website of kornelia we keep general visitor information, like the IP-adress of your computer, the time you visit the website and the browser you use. We use this information to analyse how visitors use our site and optimize / improve our website. This information is as anonymous as possible and we don’t give the info to others.

kornelia uses Google Analytics to keep track on how website-visitors use our website. You can check the privacy policy of Google Analytics here.

Change or delete your information

You have the right to see, correct/change and delete your information. Send an e-mail to info@kornelia.be if you wish to do so. We’ll answer as soon as possible.

Protection

kornelia takes the protection of your personal date / information seriously, we use apps to secure your personal information we collected from this website.

General information

KORNELIA - Karolien Severins

address: Onze-Lieve-Vrouwestraat 49, 2800 Mechelen, Belgium

e-mail: info@kornelia.be