Shipping & Returns
The time I need to prepare an order for shipping varies. For details, see individual items.
Or ask me how long it will take to prepare the item(s) you want before placing the order.
Shipping Local / International
In Mechelen : eco koeriers of per fiets door mezelf!
Shipping in Belgium en EU by Bpost / DPD / PostNL
Always with a tracking number!
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
We accept payments with (payment via Stripe):
Visa, Mastercard and American Express payments from customers worldwide.
Bancontact (for customers from Belgium)
iDEAL (enables customers in the Netherlands to pay directly via online payouts from their bank account. Customers are redirected to their bank's payment page to log in and approve payments)
SOFORT (enables customers in Austria, Germany, and Belgium to pay via direct online payouts from their bank accounts. Customers log into SOFORT's payment page to approve payments)
I gladly accept returns and exchanges:
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations:
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders (for example: jewelry with personalized engraving or rings custom made in your size)
Items on sale
The customer is responsible for return-costs.
What data might be collected?
kornelia can collect your information, for example because you fill out one of the contact forms on this website or you place an order or subscribe to our newsletter.
What kind of information might be collected:
your e-mail adress
your phone number
Why does kornelia need this information?
to contact customers about an order they placed
to be able to fulfill orders
to respond to questions someone has send in via a form on the kornelia website
How long does kornelia keep your information?
kornelia keeps your personal information only as long as needed to complete orders/write an answer, unless you sign up for the newsletter, than your name and e-mail adres will stay in our e-mail list.
Sharing with others
kornelia ONLY shares your personal information when needed to complete an agreement (for example with a shipping company to ship the order).
On the website of kornelia we keep general visitor information, like the IP-adress of your computer, the time you visit the website and the browser you use. We use this information to analyse how visitors use our site and optimize / improve our website. This information is as anonymous as possible and we don’t give the info to others.
Change or delete your information
You have the right to see, correct/change and delete your information. Send an e-mail to email@example.com if you wish to do so. We’ll answer as soon as possible.
kornelia takes the protection of your personal date / information seriously, we use apps to secure your personal information we collected from this website.
KORNELIA - Karolien Severins
address: Onze-Lieve-Vrouwestraat 49, 2800 Mechelen, Belgium